elitebet
Privacy Policy

elitebet collects personal data that is necessary for the lawful operation of an online gambling platform, the prevention of fraud and money laundering, the verification of player identity, and the delivery of a personalised, high-quality gaming experience to players across Bangladesh. The categories of personal data we collect include the following:

Registration and Identity Data:

• Full legal name as provided during account registration.
• Date of birth, used to verify that you meet the 18+ minimum age requirement.
• Email address and mobile phone number registered in Bangladesh.
• Residential address within Bangladesh (city, district, postcode).
• Username and encrypted account password.

Identity Verification (KYC) Data:

• Government-issued photo identification documents (National ID card, passport, or driving licence).
• Proof of address documents (utility bills, bank statements dated within three months).
• Proof of payment method ownership (screenshots or statements from bKash, Nagad, Rocket, or bank accounts used for deposits).
• Selfie or video verification images where required by our KYC process.

Financial Transaction Data:

• Deposit and withdrawal amounts, dates, and transaction reference numbers.
• Payment method identifiers (mobile wallet numbers, bank account references — not full card numbers or PINs).
• Account balance history and wagering activity records.
• Currency denomination (Bangladeshi Taka, ৳).

Technical and Usage Data:

• IP address and approximate geographic location at the time of access.
• Device type, operating system, and browser version.
• Session timestamps, pages visited, and navigation patterns within the platform.
• Game history, bet placement records, and promotional activity logs.
• Cookie identifiers and similar tracking technologies (see Section 5 for full details).

Communication Data:

• Records of all support communications sent to or received from elitebet, including emails to support@elitebet, live chat transcripts, and any written correspondence.
• Responses to surveys, feedback forms, or promotional participation records where you voluntarily provide information.

elitebet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (other than where KYC verification requires facial comparison), or health information, unless this is specifically required for responsible gaming support purposes and provided voluntarily by the player.

elitebet uses the personal data collected from players for specific, defined purposes only. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected. The primary purposes for which your data is used are as follows:

elitebet may use your email address or mobile number to send transactional communications including deposit confirmations, withdrawal notifications, account security alerts, and responses to support requests. These communications are essential to the operation of your account and cannot be opted out of while your account remains active.

Where you have provided separate consent, elitebet may also send promotional communications regarding new games, seasonal offers (such as BPL betting promotions, Eid bonus events, or Pohela Boishakh special offers), and platform updates. You may withdraw consent for marketing communications at any time by contacting support@elitebet.

elitebet processes your personal data on the basis of one or more of the following legal grounds, depending on the specific processing activity in question:

• Contractual Necessity: Processing your registration data, KYC documents, and financial transaction records is necessary for the performance of the contract between you and elitebet as established when you create an account and agree to the Terms and Conditions.
• Legal Obligation: elitebet is required by applicable anti-money laundering, counter-terrorism financing, and responsible gaming obligations to collect, retain, and in certain circumstances disclose player data to relevant authorities.
• Legitimate Interests: elitebet processes technical and usage data, fraud signals, and device identification data on the basis of its legitimate interest in maintaining a secure, fair, and commercially viable platform for all players.
• Consent: Where elitebet sends optional marketing communications or uses non-essential cookies, this is done on the basis of your explicit consent, which you may withdraw at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Where processing is based on consent, you retain the right to withdraw that consent at any time by contacting support@elitebet. Withdrawal of consent for marketing communications will not affect your ability to continue using your elitebet account.

elitebet does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. However, in order to operate the platform effectively and fulfil its legal obligations, elitebet shares data with a limited set of trusted third-party service providers and, where required by law, with relevant authorities. The categories of recipients are as follows:

• Payment Processing Partners: Mobile wallet operators (bKash, Nagad, Rocket, Upay) and banking institutions receive transaction data strictly necessary to process your deposits and withdrawals. These providers operate under their own published privacy and data security policies.
• KYC and Identity Verification Providers: Where elitebet uses a third-party KYC verification service to validate identity documents, that provider receives only the data necessary to perform the verification check and is contractually prohibited from using it for any other purpose.
• Game Content Providers: Third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session identifiers and game activity data to facilitate game delivery and RNG certification. No personally identifiable registration data is shared with game studios.
• IT Infrastructure and Security Providers: Cloud hosting, server management, and cybersecurity service providers who operate the technical infrastructure supporting elitebet are bound by data processing agreements that restrict their use of player data to infrastructure operation only.
• Legal and Regulatory Authorities: elitebet will disclose player data to law enforcement agencies, financial intelligence units, or regulatory bodies where required to do so by a valid legal obligation, court order, or regulatory direction. elitebet will notify the affected player of such disclosure wherever legally permitted to do so.
• Fraud Prevention Networks: In cases of suspected fraud, money laundering, or multi-accounting, elitebet may share relevant data with industry fraud prevention services to protect the integrity of the platform and the interests of other legitimate players.

elitebet uses cookies and similar browser-based tracking technologies to enable the platform to function correctly, to remember your session preferences, and to understand how players navigate and interact with the site. The following categories of cookies are used on elitebet:

• Strictly Necessary Cookies: These cookies are essential for the platform to operate. They manage your login session, maintain your account authentication state, and enable core functions such as the game lobby, cashier, and account settings pages. These cookies cannot be disabled without impairing platform functionality.
• Functional Cookies: These cookies remember your preferences such as language settings, preferred game category, and display options. They improve your experience by eliminating the need to reset preferences on each visit.
• Analytics Cookies: elitebet uses anonymised analytics data to understand which pages and games are most popular, how players navigate the site, and where technical issues may be occurring. This data is used in aggregate and is not linked to individual player identities.
• Security Cookies: These cookies support elitebet's fraud detection and account security systems by recognising your device across sessions and flagging unusual login patterns or access from unrecognised devices.

elitebet does not use third-party advertising or behavioural targeting cookies to serve advertisements on external websites. The cookies deployed on elitebet are limited to those necessary for platform operation, performance analysis, and security.

You can manage or delete cookies through your web browser settings at any time. Please note that disabling strictly necessary cookies will impair your ability to log in and use core platform features. For guidance on managing cookies in your specific browser, consult your browser's help documentation.

In addition to browser cookies, elitebet may use device fingerprinting technology as part of its fraud prevention and account security systems. Device fingerprinting collects technical device attributes (screen resolution, installed fonts, browser plugins, and similar signals) to create a non-personally-identifiable device signature used to detect suspicious multi-account activity.

elitebet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, and anti-money laundering obligations. The following general retention principles apply:

• Active Account Data: All personal data associated with an active elitebet account is retained for the duration of the account's active status and for a minimum period following account closure as required by applicable obligations.
• KYC Verification Documents: Identity documents, proof of address, and payment method verification records are retained for a minimum of five years following account closure, in compliance with standard anti-money laundering record-keeping requirements.
• Financial Transaction Records: Deposit and withdrawal records, including payment method identifiers and transaction amounts, are retained for a minimum of five years following the date of each transaction.
• Customer Support Communications: Email correspondence and support interaction records are retained for a period of three years from the date of the last interaction, unless the subject matter requires longer retention for legal or compliance reasons.
• Technical and Usage Logs: Server logs, IP address records, and session activity data are retained for a period of 12 months unless a specific investigation or legal hold requires longer retention.
• Marketing Consent Records: Records of your consent to receive marketing communications, and any subsequent withdrawal of that consent, are retained indefinitely to demonstrate compliance with consent-based processing obligations.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player. elitebet conducts periodic reviews of its data retention schedules to ensure that data is not held for longer than necessary.

As a registered player on elitebet, you hold the following rights in relation to your personal data. To exercise any of these rights, submit a written request to support@elitebet with the subject line "Data Rights Request", including your registered name and account email address for identity verification purposes.

• Right of Access: You have the right to request a copy of the personal data that elitebet holds about you, along with information about how it is used and with whom it is shared. elitebet will provide this information within 30 days of receiving a verified request.
• Right to Rectification: If you believe that any personal data held by elitebet about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Minor corrections (such as email address changes) can be made directly through your account settings.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data. This right is subject to overriding legal retention obligations — for example, KYC documents and financial transaction records must be retained for minimum statutory periods and cannot be deleted on request during that retention period.
• Right to Restriction of Processing: You may request that elitebet restricts its processing of your personal data in circumstances where you contest the accuracy of the data, object to processing based on legitimate interests, or where processing is unlawful but you prefer restriction over deletion.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to request that this data be transmitted to another data controller where technically feasible.
• Right to Object: You have the right to object to processing of your personal data that is based on elitebet's legitimate interests. You also have an unconditional right to object to processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

elitebet will acknowledge all data rights requests within 5 business days (Bangladesh Standard Time, UTC+6) and will complete the requested action, or provide a reasoned explanation if the request cannot be fulfilled, within 30 calendar days. In cases of complex or multiple requests, this period may be extended by a further 30 days with prior notification to you.

elitebet implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Key security measures in place include:

• SSL/TLS Encryption: All data transmitted between your device and the elitebet platform is encrypted using current-generation SSL/TLS protocols, ensuring that your personal and financial data cannot be read by any party intercepting network traffic.
• Encrypted Data Storage: Sensitive data fields including passwords, payment method identifiers, and identity document records are stored in encrypted form. Passwords are hashed using industry-standard one-way algorithms and are never stored in plaintext.
• Access Controls: Access to player personal data within elitebet's internal systems is restricted on a strict need-to-know basis. Staff with legitimate operational reasons to access player data are required to use multi-factor authentication and are subject to regular access review audits.
• Intrusion Detection: elitebet's server infrastructure is monitored by automated intrusion detection systems that flag and respond to suspicious access attempts, unusual traffic patterns, and known attack signatures in real time.
• Regular Security Audits: elitebet conducts periodic internal and third-party security assessments of its platform infrastructure to identify and remediate vulnerabilities before they can be exploited.
• Data Breach Response: In the event of a data breach that poses a risk to player rights and freedoms, elitebet maintains a documented incident response procedure that includes timely notification to affected players and relevant authorities where required by applicable obligations.

While elitebet takes all reasonable technical measures to protect your data, no internet-based platform can guarantee absolute security. You are also responsible for maintaining the security of your own account by using a strong, unique password, enabling two-factor authentication where available, and keeping your login credentials strictly confidential. If you suspect your account has been compromised, contact support@elitebet immediately.

Age verification is a mandatory component of the elitebet account registration process. All players are required to confirm their date of birth at registration, and identity verification procedures are designed to detect and prevent underage access. Where elitebet has reasonable grounds to believe that an account is held by an individual under 18 years of age, the account will be immediately suspended pending investigation, and no withdrawal of funds will be processed until the matter is resolved.

If you are a parent or guardian and you believe that your child has accessed or registered on elitebet, please contact the support team immediately at support@elitebet. Any account confirmed to be held by a minor will be permanently closed, and any deposited funds will be returned to the payment source used for the original deposit.

elitebet strongly encourages all adults who share devices with minors to make use of parental control software and to ensure that their elitebet account credentials are not accessible to children. Please also refer to our dedicated Responsible Gaming page for further guidance on protecting minors from gambling harm.

elitebet reserves the right to update, revise, or replace this Privacy Policy at any time in order to reflect changes in our data processing practices, changes in applicable law or regulatory guidance, the introduction of new platform features, or improvements to our security measures. The most current version of this Privacy Policy is always available at /privacy-policy on the elitebet platform.

The date of the most recent revision is displayed prominently at the top of this page. Where a material change is made to this Privacy Policy — particularly any change that significantly affects how your personal data is collected, used, or shared — elitebet will use reasonable efforts to notify registered players via the email address associated with their account prior to the change taking effect.

Your continued use of the elitebet platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised document. If you do not agree with the updated policy, you may request voluntary account closure by contacting support@elitebet in accordance with the procedures set out in the Terms and Conditions.

For any questions, clarifications, or concerns regarding this Privacy Policy or elitebet's data handling practices, please contact our support team at support@elitebet. We are committed to responding to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).