Responsible Gaming
at elitebet

At elitebet, the 18+ age requirement is enforced at multiple stages of the player journey. During the initial registration process, all players must provide their date of birth and confirm that they meet the minimum age requirement. This self-declaration is the first layer of our age verification system.

The second layer is our Know Your Customer (KYC) process, which requires players to submit a government-issued photo identity document — such as a Bangladesh National Identity Card, passport, or driving licence — before their first withdrawal is processed. These documents are reviewed to confirm that the player is of legal age to gamble.

Where elitebet has reasonable grounds to suspect that an account may be held by a minor — based on account behaviour, payment patterns, or third-party reports — the account will be suspended immediately pending a full identity review. During any such suspension, no withdrawals will be processed until the player's age and identity have been confirmed to our satisfaction.

Parents and guardians who share household devices with children are strongly encouraged to use parental control software and to store their elitebet login credentials securely and out of reach of minors. If you believe a minor in your household has accessed elitebet, contact support@elitebet immediately.

For the vast majority of players, gambling on elitebet is a form of entertainment — a way to enjoy cricket betting during BPL season, explore our slot game library, or follow live sports. However, a small number of people can develop unhealthy patterns where gambling stops being fun and starts causing real harm. Recognising the early warning signs is the most important step toward getting things back under control.

The following self-assessment checklist is designed to help you reflect honestly on your relationship with gambling. If you answer "yes" to several of these questions, we encourage you to reach out to our support team or use one of the account tools described in this page.

One of the most effective tools for maintaining responsible gambling habits is setting firm financial limits on your elitebet account before you start playing. elitebet provides three types of deposit limits that you can configure independently or in combination:

• Daily Deposit Limit: Sets the maximum total amount you can deposit into your elitebet account within any single 24-hour calendar period, measured from midnight to midnight Bangladesh Standard Time (UTC+6).
• Weekly Deposit Limit: Sets the maximum total amount you can deposit within any rolling 7-day period. This is particularly useful for players who tend to increase deposits across a week-long losing streak.
• Monthly Deposit Limit: Sets the maximum total amount you can deposit within any rolling 30-day period, giving you the broadest budgetary control and making it easy to align your gambling spend with your monthly income.

Limits can be set in Bangladeshi Taka (৳) and take effect immediately upon being applied. Reducing a limit takes effect immediately. Increasing a limit, however, is subject to a mandatory 24-hour waiting period before the higher limit becomes active. This cooling-off period is a deliberate design choice that prevents impulsive decisions made during a session from undermining your longer-term financial intentions.

To set or adjust your deposit limits, log in to your elitebet account and navigate to the Responsible Gaming section of your account settings, or contact support@elitebet and our team will apply the limit on your behalf within one business day.

elitebet's time-out feature is designed for players who recognise they need a short, structured break from gambling activity without committing to a full self-exclusion. A time-out pauses your account access entirely for a defined period that you select in advance.

Available time-out durations on elitebet are:

• 24 Hours — a brief pause to reset after an intense session.
• 48 Hours — a weekend break to step away and reassess.
• 7 Days — a full week away from the platform to focus on other activities.
• 30 Days — an extended cool-off period for players who have noticed a pattern they want to break.

During any active time-out period, your elitebet account will be inaccessible. You will not be able to log in, deposit funds, place bets, or access any part of the platform. Any existing open bets placed before the time-out was activated will be settled according to normal rules, and any winnings from those bets will be credited to your account balance, available for withdrawal once the time-out period ends.

Time-out periods cannot be shortened or cancelled once activated. If you attempt to contact support to end a time-out early, our team will not be able to do so — this is a deliberate safeguard to protect the effectiveness of the tool. You are free to set a new time-out immediately after the current one expires if you feel you need additional time away.

To activate a time-out, visit the Responsible Gaming section in your account settings or email support@elitebet with the subject line "Time-Out Request" and your preferred duration. Our team will apply the time-out to your account within one hour of receiving your request.

elitebet's self-exclusion programme is available to any registered player who feels that their gambling has become — or is at risk of becoming — a problem. Self-exclusion goes beyond a time-out: it is a formal, binding commitment to stay away from the platform for an extended period, enforced at the account level by our team.

Available self-exclusion periods on elitebet are:

• 1 Month — suitable for players taking a first step toward regaining control.
• 3 Months — a meaningful break allowing genuine recovery and reflection.
• 6 Months — an extended exclusion for players with more entrenched patterns.
• 1 Year — a full year away from all gambling activity on the platform.
• 5 Years — a long-term commitment for players who need significant distance from gambling.
• Permanent — a lifetime ban from the elitebet platform with no expiry date and no option for reinstatement.

When a self-exclusion is activated, your elitebet account is immediately suspended. Your account balance, including any pending withdrawals, will be returned to you via your registered payment method (bKash, Nagad, Rocket, or bank transfer) within 5 to 10 business days. Any pending bonus balances or free spins that have not yet been wagered will be forfeited.

During the self-exclusion period, elitebet will suppress your account from all marketing communications, including promotional emails, SMS notifications, and bonus offers. If you receive any marketing communication from elitebet during your self-exclusion period, please report it to support@elitebet immediately so we can investigate and rectify the error.

To request a self-exclusion, email support@elitebet with the subject line "Self-Exclusion Request", your registered account name and email address, and your chosen exclusion duration. Our responsible gaming team will action your request as a priority within two hours of receipt.

At the end of a fixed-term self-exclusion (excluding permanent exclusions), elitebet will not automatically reactivate your account. You must contact support and undergo a brief reactivation process that includes a 24-hour cooling-off period and a mandatory review of our responsible gaming resources before access is restored.

The following is a consolidated overview of all responsible gaming tools available to elitebet players. All tools can be activated through your account settings or by contacting support@elitebet.

Preventing access to online gambling by individuals under 18 years of age is one of elitebet's most serious obligations. The following guidance is provided for parents and guardians in Bangladesh who wish to ensure that their children cannot access the elitebet platform or any other online gambling service.

Device-Level Controls: Most modern smartphones and computers available in Bangladesh support parental control features. On Android devices, Google Family Link allows parents to monitor and restrict app usage and website access for accounts designated as child profiles. On iOS devices, Screen Time settings allow blocking of specific website categories, including gambling sites. On Windows PCs, Microsoft Family Safety provides equivalent controls. We encourage all parents to make use of these free, built-in tools.

Network-Level Controls: Many internet service providers in Bangladesh offer parental control features at the router level that allow specific categories of websites to be blocked for all devices connected to your home network. Contact your ISP for information on available parental control tools.

Password Security: Never save your elitebet login credentials in a shared browser profile or on a device that is accessible to minors in your household. Use a unique, complex password and do not share it with anyone.

Reporting Underage Access: If you have reason to believe that a minor has registered on or is actively using elitebet, please report this to support@elitebet immediately. We treat all such reports as urgent matters and will investigate and act within 24 hours of receipt.

elitebet recognises that problem gambling is a real and serious issue that affects a small but meaningful number of players and their families. We are committed to ensuring that anyone who needs help can access it quickly, confidentially, and without judgment.

Contact elitebet Responsible Gaming Support:

The fastest way to get help from our team is to email support@elitebet with the subject line "Responsible Gaming — Help Request". Our dedicated responsible gaming team — separate from our general customer support team — will respond to all such requests within 2 hours, any time of day, any day of the year, including Eid, Victory Day (December 16), and Independence Day (March 26).

When you contact us, you can ask for any of the following without providing detailed explanations or justifications:

• Immediate account suspension while you decide on a formal self-exclusion period.
• Application of a deposit limit at a level you specify.
• Activation of a time-out for any of the available durations.
• Guidance on the self-exclusion process and what to expect after exclusion is applied.
• Information on how to access your account transaction history and gambling activity records.
• Referral to external gambling counselling and support services.

Supporting a Family Member: If you are concerned about a family member or friend's gambling behaviour and they are a registered player on elitebet, you are welcome to contact our support team. While we cannot disclose account-specific information to third parties, our team can advise you on how to approach the conversation with your loved one and what steps they can take to access help through the platform.

Keeping Records: elitebet can provide any registered player with a complete record of their deposit history, withdrawal history, gaming activity, and session durations upon request. This data can be a useful tool for self-reflection and for conversations with a counsellor or financial adviser. To request your data, email support@elitebet with the subject line "Account Activity Records Request".